These terms form the “AI employee / intelligent agent” category: the vocabulary that describes agents built around a business's own knowledge, doing real work. Each entry links to the fuller guides.
The thread through all of them: intelligence first. The agent is only as good as the business knowledge and rules it's given — and the humans stay in the loop for what matters.
An intelligent agent configured around a specific business that does a defined job — usually customer communication on WhatsApp — 24/7, with that business's knowledge, rules and tone.
Software that reads input, decides what's needed, acts on it within its permissions using business information and rules, and escalates what it shouldn't handle.
Software that combines a language model with business information and rules to understand messages and take actions — answer, qualify, book, escalate — within defined boundaries.
An intelligent agent that does front-desk work: greets customers, answers common questions from business information, qualifies enquiries, captures details and books appointments where supported.
An intelligent agent connected to a business's WhatsApp via the official Business API, answering customers from the business's own information and escalating within configured rules.
Software that replies to messages on WhatsApp automatically, usually by following scripted paths — buttons, keywords and pre-written answers.
The structured information about a business that an agent answers from: services, prices, hours, policies, processes, coverage areas, and tone.
AI systems designed so a human reviews, approves or takes over the important decisions — with escalation rules built in, not bolted on.
AI that answers customer questions and handles service conversations from a business's information — consistently, instantly, in the business's tone — with human escalation for what needs judgment.
The process of asking the right questions to separate a serious enquiry from a maybe, before committing time — what's needed, where, when, and at what budget.
Software doing business work automatically — acknowledging messages, routing enquiries, sending reminders, logging leads — without a person typing every step.